We really care about our service users and our people so to protect us all we are asking you to communicate the following message to all clients who will have a face-to-face appointment or group this winter.

The message is;

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‍If clients have COVID or flu symptoms we kindly ask that they wear a mask for the duration of their visit, or if their appointment falls within the first 5 days of the symptoms to reschedule where possible.

We have created some templates for you to use, which you can access on the link below.

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Please note:

• Client can be informed via email, text or phone.

• The support team will inform new clients, but please inform your existing clients attending groups or follow up appointments.

• You don’t need to ask clients if they have any symptoms on arrival to the f2f clinic or groups.

• A reminder of the covid/flu symptoms are a high temperature, a new and continuous cough and a loss or change to sense of smell or taste.

If you have any questions or concerns please speak to your line manager or Head of Service.

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