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As you may be aware, Espria are transitioning to a new service desk platform, operated by HaloPSA. The migration will take place this weekend (5th & 6th July), with all open tickets and their associated notes being transferred on Sunday 6th July.

Key points to note:

• New ticket numbers will be issued in HaloPSA, but the original ticket number will still appear in the subject line for reference.
• My Espria will remain operational, though you may notice some minor differences.
• The service desk email address will stay the same and you can continue to update tickets via email.  Just remember to quote to new ticket reference in the subject line.

What the new platform brings:

• Faster responses by streamlining how tickets are logged, routed, and resolved
• Better visibility into service data, reporting, and device/user status
• Proactive support through enhanced monitoring and issue detection
• A more integrated experience across service delivery, projects, and billing
• A future-ready platform that evolves with your needs

These improvements will help Espria deliver a faster, smarter, and more transparent service—so we can stay focused on our roles and tasks.

While the Espria team has under going training, this is a significant change to the way they operate. We appreciate your patience over the next few days as everyone becomes fully familiar with the new system.

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